Frequently Ask Questions

When will my letters be mailed? Do you accept orders outside of the USA? What type of payments do you accept? Will my child's letter be delivered before Christmas Day? Will my child's letter have a North Pole postmark? Can you send one letter to more than one child at the same address? How long do the Santa phone calls last?  Are the phone calls live or prerecorded? When will Santa begin making phone calls?

When will my letters be mailed? If you ordered before Thanksgiving, your letters will be mailed December 1. Letters are printed and mailed within 24-48 hours. Phone call CDs are mailed within 48 hours.  Please allow 7-10 days for your letters and CDs to arrive.  CDs are mailed separately and are not mailed from the North Pole.

Do you accept orders outside of the USA? Yes, we mail letters to anywhere in the world. Santa makes phone calls to USA and Canada.

What type of payments do you accept? We accept Visa and MasterCard.

Will my child's letter be delivered before Christmas Day? If you order a letter for someone in the United States by the cutoff date, you will receive it in time for Christmas. Letters are mailed First Class via the U.S. Postal Service.

Will my child's letter have a North Pole Postmark? Yes.

Can you send one letter to more than one child at the same address? No, sorry. Each letter is highly personalized for each child and therefore we cannot send one letter to more than one child.

How long do the Santa phone calls last?  Are the phone calls live or prerecorded? Santa is a real live person who loves to share the magic of Christmas with children. He will talk to your child for about 3 minutes, more or less depending on the age of your child and how much your child interacts with Santa.

When will Santa begin making phone calls? Santa will start making phone calls after Thanksgiving between  5-10pm Central Time. You will be able to select which date and time you wish Santa to call. We ask that you make sure your child is available to talk with Santa at the time you have chosen. But don't tell them Santa will call. It's a surprise. Shhhhh.....

Personalized Letters from Santa Claus - Live Phone Calls from Santa

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